Shipping
Dispatch:
Orders are typically processed and dispatched within 1–2 business days, provided all order details—including image, contact information, and delivery address—are accurate and complete.
If an item is temporarily out of stock, requires replenishment, or has a technical issue, our team will get in touch. Please expect a delay in dispatch depending on how quickly we receive your response.
Got concerns with image quality or order information? We will flag the order as a ‘QC Issue’ and notify you via SMS or WhatsApp. If you haven’t heard from us, feel free to reach out to our support team.
Public holidays, unforeseen closures, or extreme weather conditions may affect our dispatch. If such delays happen, we’ll inform you via order status updates and messages.
Estimated Delivery Times
Metro Areas: 2–5 working days*
Other Locations: 3–8 working days*
After shipping your order, we’ll send tracking details via SMS and WhatsApp.
First, ensure to provide correct contact details. Next, if you don’t receive updates, please contact our support team. *However, delivery windows are based on standard delivery patterns and are not guaranteed. Delays during peak seasons, holidays, or due to weather are beyond our control.
Cash on Delivery
Due to the personalized nature of our products, we only accept prepaid payment methods such as UPI, wallets, card payments, and net banking. Cash on delivery is not available.
Returns
As all our products are custom-made, we do not accept returns unless the issue falls under exceptions listed in our Terms & Conditions.
If an order is returned to origin (RTO) without any attempt to contact the customer, we will resend it at no additional charge. If the RTO occurs because the order was undeliverable, we can resend it for a nominal fee once it’s returned to us.
Shipping Concerns
We rely on reputable third-party courier services to deliver orders nationwide. While we strive for a seamless delivery experience, occasional issues like delays or mishandling can occur.
For Damaged Packages
Although, we take special care to pack your order, accidents happen! In case you receive a damaged package, please record an unboxing video clearly showing the shipping label. This helps us validate the issue with our courier partners and process a replacement promptly.
Delivery Personnel Issues
If you face unprofessional behavior from a delivery agent, contact us immediately. We’ll report the concern and take necessary action.
Tracking Issues
If your tracking link isn’t updating, please contact the shipping partner. Additionally, do report it to us via email or WhatsApp and we’ll look into alternate ways to provide you with an update.